Delivery

(Draft for legal review before publishing — English version)

Shipping and Costs

All products have a minimum shipping cost depending on order value and destination:

• Orders under €45.00: shipping from €4.90 (Balearic Islands from €5.99).
• Canary Islands, Ceuta and Melilla: via Certified Postal Mail, from €7.99.
• International shipping: price varies by country/zone.
• For cash-on-delivery payments (when available), a 3% handling fee applies, with a minimum of €3.00.

Customs and taxes: for shipments to zones with additional customs charges or taxes, these are payable on arrival by the recipient of the goods.

Remote areas: some countries have areas considered "remote" by carriers, with an added cost due to the difficulty of transport. We try to reflect this in all cases, but if the system does not detect a remote area and an additional cost arises after the order is placed, we will notify you before shipping and you will have the right to cancel the order at no cost.

Delivery Times

Shipments are made via express courier and are usually delivered within 24-48 business hours (transit time) plus the time indicated on the product page, under "Description."

• If the product shows "Available," it means it is in our warehouse and will go out with the next carrier pickup (same day or the next, depending on order time and workload). Estimated delivery: 24-72h to mainland Spain, 48h to the Balearic Islands, and 4-7 days to the Canary Islands, Ceuta and Melilla (depending on customs procedures).
  
• If the product shows "Delivery in X to X days," this period is added to the usual 24-48 business hours of the logistics operator.
  

Delivery times are calculated in business days (weekends and public holidays are not counted) and are estimates, not a fixed or absolute commitment — they reflect what has been agreed with our logistics operators, and we do our best to keep them as tight as possible.

If a Delay Occurs

Delivery times partly depend on the availability of our suppliers and manufacturers, so a delay beyond our direct control may occasionally occur. We will inform you of any significant delay beyond the indicated timeframe.

If the delay significantly exceeds the agreed timeframe, you have the right to request a reasonable additional period for delivery. If, after that additional period, we are still unable to deliver the order, you have the right to terminate the contract at any time, with a full refund of your money.

If a Product Is Discontinued

If a manufacturer discontinues a product already ordered without prior notice, we will inform you as soon as possible. If we cannot supply the product or offer you a suitable alternative, we will terminate the contract and refund you in full.

???? An Important Note About Your Delivery Address

Filling in the address may seem like a simple formality, but this is exactly what determines whether your order arrives on the first try.

Don't stop at just the street and number — tell us everything that will help the courier find you without going in circles: floor, door letter, whether it's a commercial unit (and which one, if there are several at the same number), an entrance that isn't visible from the street, a nearby landmark if the number is unclear... Any detail that may seem trivial to you could be exactly what makes the difference between a successful first attempt or not.

For our part, we review addresses before processing the package. However, if the information provided is incorrect or incomplete and the package cannot be delivered or is returned to our facilities by the carrier, the costs of the second shipment or re-dispatch will be charged to the customer.

So now you know: the more detail you give us, the fewer surprises — and less hassle for everyone.

Contact for Delivery Issues

If you notice that the shipping details provided are incorrect or incomplete, let us know as soon as possible: an incorrect address can delay receipt of the product or result in an additional cost.