Rights of purchaser and refund policy

Group optical MAYVISION does not guarantee its customers availability or the delivery time of products offered through the shop on-line www.centroopticoalpedrete.com and www.tienda.centroopticoalpedrete.com except products which is expressly acknowledged a certain guarantee. Although, as far as possible, will attempt to inform our users of all characteristics of the performed order.

OPTICAL MAYVISION group guarantees to all its customers the possibility to cancel your order at any time and without charge, provided that the cancellation is communicated until the order has been placed at the disposal of the carrier for shipment. In a case that already had been put at the disposal of the carrier, such costs would be buyer's account, not the price of the product if it has been canceled. Not be found subject to the possibility of cancellation without charge, those orders of custom glasses.

Group optical MAYVISION, pursuant to the retail trade regulation law, shall make available its customers within seven days from the product delivery to terminate this agreement by carrying out the return of the purchased product. In order to implement the resolution of the contract, the customer must comply with the following:

Communication of the resolution of the contractwithin the time limit indicated from the receipt of the product.
The communication of the resolution should carry out by any means accepted in law. This communication shall show the reason for the resolution as well as a bank account number for refund of the price of the returned product.
Group Optico Mayvision communicate the acceptance or not of the return.
Return your product within the indicated deadline, admitting only those returns that conserve their seal or original packaging, as well as the same State in which they were delivered.
Only custom sunglasses be returned by manufacturing defects.
In the case that the customer meets the requirements specified above, optical MAYVISION group will be forced to be resolved the contract, fully returning the price of the product, on the same path that was paid and minus the amount of the initial shipment (from €6.00 ).

If the cause of the return of a product may be caused by the delivery of a product other than the one requested by the client, in this case group optical MAYVISION out take the necessary actions to correct the error and delivering the right product customer without additional charge any customer, provided it would have returned the product wrong in perfect condition.

For any incident related to the returnproducts from our store or any questions that may arise to about of the purchasing process, put at your disposal the following media:

Dealer: Group optical Mayvision, S.L.
Plaza Vicente Guillen Zamorano, 1
28430 Alpedrete (Madrid)
Phone: + 34 91 857 03 24 - 609048681
Fax: + 34 91 857 03 24

System administrator:
Email [email protected]